When I receive a call inquiring about
my services, almost all of the time the gentleman will ask "how
much notice do you need?" I require an hours notice. If the
appt. is booked the day before, or even 12 hours in advance, I ask
for the person to call and confirm about an hour before the appt.
I also ask that if there is a problem, and you have to cancel, that
I receive a phone call letting me know.
Well, this is not always the way it
goes. Just the other day, I had appts. booked from 1 PM to 6 PM.
Others were calling, and to say the least were not impressed that
I had no openings. They got turned away, but the clients that had
previously booked a time with me, did not show. So, I lost income,
other clients got turned away, then they may have ended up seeing
an "SP" they didn't initially intend to see. I understand
this is a part of the business, but I feel it happens too often.
If you have a doctor's appt, or have a time booked with a real estate
agent, but suddenly can't show, would you call to cancel? Of course
you would.
Just to be courteous, and not waste
their time. I would enjoy the same appreciation, and respect. I
do my very best to show my clients respect with things like offering
a beverage, trying to accommodate them considering their schedule,
or not booking back to back appts. so you don't bump into my last
client as he leaves. I sure wish clients would be more courteous
with cancellations.
Article written by Alexia